Cancellation policy

One-Time Purchase Cancellation Policy

All one-time purchases may be canceled only if the request is made before the order has been processed or shipped.

Once an order has been processed, fulfilled, or shipped, cancellations are no longer possible, in accordance with U.S. e-commerce regulations.

If you wish to request a cancellation, please contact us immediately at info@rooted.atelier.com. We will do our best to accommodate your request if the order has not yet entered processing.

Please note that we are unable to cancel orders that have already been shipped.

Subscription Terms

By placing your first order through our subscription program, you receive access to subscription-exclusive pricing and promotions. For this reason, all subscriptions require a minimum of two orders.

The first and second orders cannot be canceled, and cancellation becomes available after the second order has been completed. You can then cancel your subscription through your account page to prevent any future orders.

After the two-order minimum has been fulfilled, you may cancel, skip, pause, or resume your subscription at any time through your account settings.